Coverage: Piorama bags and the Paper Guardian notebook come with a 5-year limited warranty, and our accessories are covered for 2 years. This warranty includes materials and workmanship, offering replacement, refund, or repair at no charge for issues arising within these periods. Please note, the warranty excludes lining, misuse, abnormal use, or customer-caused damages beyond normal wear and tear.

Kickstarter Orders: Due to the heavy discounts, products purchased through Kickstarter campaigns are not covered under our standard warranty and will be subject to their own warranty terms.

Replacement Policy: In the event of a replacement, the exact model may not be available. We will provide a similar item of equal value and style.

Claims: For warranty claims, contact hello@piorama.co with your proof of purchase.

RETURNS

For orders placed on our webshop, returns can be processed within 14 days of receiving the delivery.  We only accept products in new conditions with original tags. If the product is used or damaged we reserve the rights to reject the return. Please email hello@piorama.co to schedule a return. The client is responsible for paying for the return shipment.